Last updated: April 16, 2026
1. Introduction
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use Moshref AI Agent Messenger (the “Application”). We use Your Personal Data to provide and improve the Service, specifically to enable AI-driven automated responses for your business communication channels.
2. Data Collected via Meta Platforms (Facebook & Instagram)
When you connect your Meta accounts to our Service, we receive and process specific “Platform Data” through Meta APIs. This includes:
Message Content: The text and media sent by users to your connected pages to allow the AI to generate appropriate responses.
User Profiles: Publicly available information such as names and IDs to personalize interactions.
Access Tokens: Secure keys provided by Meta to allow our application to act on your behalf in managing messages.
3. Use of Your Personal Data
In addition to standard business operations, we use your data to:
AI Processing: We process message data through secure AI models (e.g., OpenAI) to provide automated customer support.
Data Storage: We store conversation history and business-specific data in secure database environments (e.g., Supabase) to improve AI accuracy and provide analytics.
Integration: To bridge communications between WhatsApp, Facebook Messenger, and Instagram as per your configuration.
4. Third-Party Service Providers (Data Processors)
To provide our AI services, we share necessary data with trusted third-party processors. These entities are contractually obligated to protect your data:
AI Infrastructure: (e.g., OpenAI) for natural language processing.
Database & Cloud Hosting: (e.g., Supabase / n8n) for secure data storage and workflow execution.
Analytics: To monitor system performance and prevent fraud.
5. Data Retention & Deletion
We retain Personal Data only as long as necessary:
Chat Transcripts: Retained for up to 24 months for quality assurance and AI training specifically for your account.
Meta Access Tokens: Retained until you disconnect your account or revoke access.
Right to Delete: You can request the deletion of your data at any time by contacting us. Furthermore, we comply with Meta’s “Data Deletion Request” requirements; users can trigger data deletion through their Facebook “Settings & Privacy” menu.
6. International Transfers
Your data may be processed in Jordan or other locations where our service providers maintain facilities (such as the US). We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses and secure encryption.
7. Security
We implement commercially reasonable technical and organizational measures to protect your data, including end-to-end encryption for API communications and restricted access to database environments.
8. Contact Us
For any questions regarding this policy or to exercise your data rights, please contact:
Entity: Moshref Agency
Location: Amman, Jordan
Email: info@moshref-agency.com